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7AM - 7PM CST, Monday - Friday
Toll Free: 877.894.6918
6436 City West Parkway
Eden Prairie, MN 55344 USA
Milestone AV Technologies
15457 Collections Center Drive
Chicago, IL 60693 USA
Chief AP Headquarters
Milestone AV Technologies Limited
Office No. 1 on 12/F
18-24 Shan Mei Street
Fotan, Shatin, Hong Kong
Room 4805, 48/F,
Shenzhen International Chamber of Commerce Tower
No.168 Fuhua 3rd Rd., Futian District, Shenzhen, China 518048
P. +86 755 8996 9226
F. +86 755 8996 9693
Customer Service Hotline:
800.999.6688 (toll free)
Sales - Asia Pacific
Mainland China - Paul Chan
General Manager - Asia Pacific
Manufacturer's Rep Monterrey
1265 Rosecrans St.
San Diego, CA 92106 USA
Chief sells mounting solutions through a worldwide network of Pro A/V and Home Theater dealers and distributors. Chief dealers service a broad spectrum of markets including: residential homes, schools and universities, training facilities, corporate offices, house of worship, digital signage, government as well as entertainment and hospitality venues.
To find a Chief dealer in your area, contact Customer Service via e-mail or 800.582.6480 (local) or 952.894.6280 (international) - 7:00 AM - 7:00 PM CST, Monday - Friday.
To become a Chief Dealer, Fill out the Chief Dealer Form and a Chief representative will contact you to begin the approval process. Once your Confidential Dealer application has been approved, there are no minimum order requirements. Dealer pricing, including quantity discounts will apply. Credit will be extended, if applicable. Products must be for resale.
Use the Chief Representative Map to identify the Chief regional sales representative for your area. Also, any of Chief's knowledgeable Customer Service representatives can answer your questions concerning: product information, technical support, shipment tracking, order status, and return authorizations. Contact Customer Service via e-mail or 800.582.6480 (USA) or 952.894.6280 (International).
Chief's corporate headquarters is located in Eden Prairie, MN, USA, just southwest of the Twin Cities metro area. Map
Dealers can receive all price information on products, or receive special pricing quotes on 25+ quantity orders by contacting Customer Service at 800.582.6480 (USA) or 952.894.6280 (International).
Chief provides 24-hour shipping on most products, after receiving a purchase order. For the quickest delivery, Chief's XpressShip Program offers same day shipping on select products!
Chief ships products via UPS Ground service unless specified on the purchase order. Orders can also be shipped via FedEx, DHL or freight. Chief offers drop-ship service to a location which can be specified on the purchase order.
FREIGHT DAMAGE: Upon acceptance of a shipment, it is your responsibility to open the package(s) immediately and report any damage AND file a claim with the freight company. All products ship FOB Savage, MN, or point of shipment. This means once it leaves our warehouse it is the responsibility of the purchaser.
OBVIOUS FREIGHT DAMAGE: If a shipment is received with obvious freight damage or the carton is obviously damaged, REFUSE the package(s) and contact us immediately to allow us to supply you with a replacement. The replacement item(s) will be charged to you. Any reimbursement from the original product order should be settled with the freight company. If you accept a package with obvious damage, Chief will supply you with a replacement at your cost, but it is again your responsibility to report any damage to the freight company.
CONCEALED FREIGHT DAMAGE: If a shipment is received with concealed freight damage, notify Chief and the freight company immediately. It is your responsibility to file a claim with the freight company. Keep the product in the original carton. If the concealed damage is not reported to the carrier and Chief immediately, there is no recourse. The above steps must be taken on all shipments with damage whether Chief ships to you or your customer.
With the exception of electric, gas cylinder and one-way bearing mechanisms, Chief warrants its products to be free of defects in material and workmanship for 10 years. All warranties are in effect beginning the date the product was invoiced by Chief. Electrical mechanisms (such as lift products) have a 1-year limited warranty. Gas cylinder and one-way bearing mechanisms have a 5-year limited warranty. All warranties are in effect for the original purchaser only. Chief disclaims liability for any modifications, improper installation and/or installations over the specified weight capacity. Chief also disclaims liability for any modifications made to electrical mechanisms, improper installation, incorrect voltage connection and/or installations over the stated weight capacity. All Electrical Mechanisms are intended for indoor use only and failure to comply will void warranty.
Chief's sole warranty obligation to the owner of its products is to repair or replace (at Chief's discretion) defective products at no charge to the original purchaser within the warranty period. The purchaser is responsible for returning the product to Chief Manufacturing via prepaid shipping. To the maximum extent permitted by applicable law, Chief disclaims any other warranties, express or implied, including warranties of fitness for a particular purpose and warranties of merchantability. Chief will not be liable for any damages whatsoever arising out of the use or inability to use Chief products, even if Chief has been advised of the possibility of such damages. Chief bears no responsibility for incidental or consequential damages. This includes, but is not limited to, any labor charges for the repair of Chief products performed by someone other than a Chief employee. Because some states and jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply. Chief will not be responsible for damage to Chief products caused by misuse, abuse, failure to properly package the product for return to Chief or for damage caused by carriers during shipment to or from Chief. Any repairs to Chief products required due to misuse, abuse or shipping damage or repairs of defective Chief product outside the warranty period will be performed at the current rates established by Chief for factory service.